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Which best describes their mobility?
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How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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I would begin by giving her assurances that you've reported this to the admin and they are investigating it. This is called a "therapeutic fib" and the purpose of it (if you are really certain this in fact is not happening) is to reduce her anxiety. You don't say if your mother has a diagnosis of dementia, ALZ, Parkinsons, etc. or a history of mental illness, but if you are her medical PoA and Medical Representative you may want to discuss this with her doctor, at which time he/she may recommend meds that can address this if it continues or worsens. Don't argue with your mom as it is very real to her.
Is this a frightening "visit"? You can tell her that often staff will "peek" in to make sure everything is alright and she is comfortable. If this "visitor" is frightening to her tell her that the staff is right there in the next room and that they will make sure that she is safe and nothing, no one will harm her. It is possible that she hears noises outside her room and she may think someone is in her room. Other residents may wander at night and this might be what she is hearing. Or staff walking the hall, talking to other staff. Reassure her that she is safe and no one will harm her if that is a concern.
It can be hard to know the difference between truth and delusions, when my grandmother was in AL (they called it a retirement home back then) she had a wandering man come an crawl into be with her. Do you know if the aides routinely check on them through the night?
Have administration/staff check cameras to see who might be entering her room at night. Reassure her by really checking it out...not just telling her you are. Not all who are diagnosed with a memory issue just make things up. There could be some truth to what she is saying. Your job is to protect her and ease her anxiety. Not everything you hear from staff or other residents is truth. Just moved my mom 2 months ago because of abuse. And it wasn't because she told me something happened...I saw it for myself in the bruises on her arms and questioned staff. Thank God someone saw what happened and wasn't afraid to speak up for my mom.
In my Aunts AL it was a staff member checking on her. She was in her 90s so I see the reasoning. If this is what is happening and it scares Mom, I would talk to the Nurse in charge and ask if there is an alternative.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
You can tell her that often staff will "peek" in to make sure everything is alright and she is comfortable.
If this "visitor" is frightening to her tell her that the staff is right there in the next room and that they will make sure that she is safe and nothing, no one will harm her.
It is possible that she hears noises outside her room and she may think someone is in her room. Other residents may wander at night and this might be what she is hearing. Or staff walking the hall, talking to other staff.
Reassure her that she is safe and no one will harm her if that is a concern.
Then find out. It probably is a member of staff carrying out routine checks, so as a first step ask the facility about it.
Is your mother upset or worried by the visits?