Claim filed in October and no status yet. She recd a letter in jan stating the file is being worked on. It is impossible to get the VA on the phone & the last time I did I had to file a form with her POA so they would speak to me. Any suggestions would be appreciated. With the high cost of AL, the benefits would greatly help her.
Are you seeking a "pension" in light of your dad's (mom's) non-service connected disabilities or are you seeking Dependents Indemnity Compensation (DIC)? If DIC, the assumption is that your dad died of conditions that developed during or because of his active duty. If DIC, were those conditions already "service connected" by the VA or are your starting from the beginning?
These are important questions because there is a huge amount of difference between one to another in terms of process and time as well as which VA Regional Office is processing and deciding the claim. IF your dad died of a service conneced disability and the VA had that disability on file in that he was considered by the VA to be partially or fully disabled, your mom's DIC claim is likely much easier. If you're starting the process of proving service connection at this point, it can be an uphill battle depending on your dad's circumstances, and the VA can seem pretty cold in making widows fight for years for their DIC. Meanwhile, depending on where your mom lives, the Regional Office that services your mom's area could move much faster or much slower on a claim due in large part to the volume of claims they process each year. White River Junction in VT, for instance, is very quick. St Petersburg, FL, is like molassas. In some cases, claims get shifted between those offices which are more overwhelmed to those which are less burdened.
You might consider getting her an eBenefits account:
https://www.ebenefits.va.gov/ebenefits/homepage
From this portal, you can track her claim's progress without having to call, email, or visit someone. Of note, the portal has accuracy issues.
Otherwise, considering which Regional Office has your mom's claim and what kind of claim it is, you can find some general timeframe information as well as that office's published error rate updated weekly on what are called the Monday Morning Workload Reports:
http://benefits.va.gov/REPORTS/detailed_claims_data.asp
Finally, it seems as if your mom has a POA within the Regional Office called a National Service Officer, such as a county veterans bureau, Disabled American Veterans, VFW, etc. Get after whomever that is for an update. They may have better information that you can get through the Regional Office in person, by email, or by phone and should be faster to contact. If you're not getting a call back, that NSO has a boss. Call the boss.
We've glossed over the VA process pretty quickly. There is some benefit of having a knowledgable and competent NSO helping you in that you can get a much more in depth explanation of what to expect in your mom's specific case. The key is to have someone both knowledgable and competent. If you're not comfortable, switch to a different organization. County offices have a bad reputation in general, but you can find the best, most caring NSOs there. Disabled American Veterans is one of the biggest and seemingly best trained, but you may be disappointed. If your dad was part of a group like American Legion or VFW, that would be our choice of service organizations to approach, but call the post first for a recommendation on which NSO to approach.
This is a tough process. Hang in there!
It is important to keep in mind that the VA is a bureaucratic organization, and while many to most employees want to do right by the veteran or the veteran's family, often veterans themselves, they are within a process-driven system handling a huge number of claims at the same time. Processing time within the VA has decreased recently with a push to reduce the "claims backlog," but it can still take quite a while depending on what Regional Office handles the claim and other factors such the complexity of the claim. Besides Dependents Indemnity Compensation for the spouse of deceased veterans of all conflicts from WW II to the present, the VA is handling claims for veterans of all those wars as well as peace-time veterans up until now. It's not just those recently discharged. A sizable portion of the claims handled in the last five years were those exposed to Agent Orange in Vietnam who can have a whole list of conditions from diabetes to heart disease to cancers. And as few injured or sick and disabled by military service tend to get better, most claims that are filed are to increase the amount of disability compensation as those disabilities get worse as well as follow on claims for new disabilties caused by the original set of service connected disabilities. And there's the whole appeals process and backlog because of the number of errors in claim decisions.
Please believe us - we're as frustrated with the VA process as anyone - but they do have an enormous job. It is critical for anyone entering into this process to do as much as possible to make the Regional Office's job as easy as possible by providing all the medical records from the veteran's time in service to the present related to the disability being claimed and all the documentation, such as discharge paperwork, marriage licenses, birth certificates of underaged children, etc, right up front. Letters from doctors who clearly state how a particular condition came about, how bad it is, and that "it is more likely than not that the condition was caused by military service" with a statement that the doctor reviewed the service medical records make a tremendous difference. While the VA has a statuatory "duty to assist," it's best to not count on that but partner with the Regional Office to get it done.
Meanwhile, if there is a veteran out there who has a service-connected disability that can become terminal, NOW is the time to ensure that the VA processes a claim to have that condition on the books as serviced-connected. The last thing I want my wife to have to do in the aftermath of my passing is to have to fight with the VA. While many of us don't want to take a "hand out" from the government, it could mean the difference in ensuring our wives have that extra income for the future if we get taken of here.
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