My father is 93 and is barely ambulatory and my mother is 87. They wanted to add 2 children to their banking accounts so we could help pay bills and to minimize problems in the event one of them passes away. With great effort, managing an oxygen tank and wheelchair, we made it to the bank, only to discover both of their drivers licenses had recently expired. The bank could not do ANYTHING with their expired licenses. Now, we must plan another trip to the DMV to get a state i.d. If someone had applied for a state i.d. before their drivers license expired, we would have reduced their worries tremendously. The bank manager has said that, even though I have a durable power of attorney, they require both parents to be physically present with a non-expired i.d. This has become such a difficult challenge. We are now planning to make a trip to the DMV, hoping everyone will survive until then. Every day is precious.
I held POA for my Mom. Wells Fargo and the Navy Federal Credit Union had no problem honoring my POA. I was put as joint owner on one account (social security required it) and could do anything I needed to with both.
You need to change banks
Only social security would not honor the POA. I had to get one of their forms filled out and signed by her doctor ... then Social Security required the autodeposit had to go into an account that had my name on it also.
Also, raise the issue of mobility problems. Perhaps there's some secretly buried DMV rule that actually addresses this common issue.
If your father is a Vet, does he have a Veteran's ID card? I've used that when ID has been necessary.
Good luck; I know how cumbersome it can be with an oxygen tank and wheelchair. If there's no oxygen tank cradle behind the wheelchair, you literally need 2 people to manage.
If you get there without the proper docs you'll have to go get them. The clerks don't have the authority to do anything but their jobs. Go as early as possible so you can be first inline. My aunt enjoyed the outing. She's very social and had the whole crowded waiting room laughing in no time. I wished I had made photos. You don't have to renew the ID. She got hers at about 89.