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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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I check every day find two pairs one day then gone the next he had five bottoms and now none got laundry staff to check and they tell me they cant find them. Had a word with manager said she look into it.
Since you are there every day anyway, how about if you do the laundry for him? That way maybe the pajamas would stay together.
Is it only pajamas that go missing? Is his name prominently and permanently marked in each piece? It is interesting that one day he would have 5 bottoms and the next day none. Perhaps one of the other tenants of the home is helping himself to them? That happens a lot of times because they roam around and the doors are left open, just inviting them in.
Name in pj bottoms doors locked doesn't matter about names in clothes as I have found women's clothes in hubbies wardrobe have no idea what is happening to them
That is always possible, although I wouldn't think it likely. That's why I suggested you do his laundry, at least for a while. If they don't have it in their laundry room, maybe it won't go missing. Is it just the pajamas and not any of his other items?
Obviously, there is a lack of responsibility in the laundry department, otherwise there wouldn't be women's clothes in his closet. If you otherwise like the facility, and want him to stay there, I would just (even temporarily) step up and do the wash. That way, if anything that is not his, is showing up in his room, or if his clothes are going missing, you have teeth to your complaint. And there would be no reason for his clothes to be handled by the laundry staff or for them to be placing any clothes in his room. A hassle, I'm sure, for you to have to do the laundry, but at least it would be cheaper than buying new clothes all the time.
There was another thread on here where staff was throwing soiled clothing in the trash because it couldn't be laundered with the other clothes. Could this be what is happening with your husband's pyjamas? Even if it is not I think txcamper is right about asking them to keep his clothing separate from the community laundry, at least temporarily. If other families are as frustrated as you perhaps acting together will force the facility to examine the issue and make some changes.
Thanks for the response I do not mind doing the washing at all was given a choice but if I couldn't get there for health reasons they may not do his washing for me but I can give it a go I am sure they will let me but hoping it can resolved as the staff their are great just don't want to be buying pj every week x
I totally agree that you shouldn't be having to buy clothing of any kind every week to replace what has gone missing.
However, you stated you were there every day. Even if it's every few days, just have the aides put his dirty clothes in a hamper you provide instead of into the general laundry. They will probably put a sign on the wall in his room so that all shifts will know. If they don't, ask if you can put one up. Then every few days, take the dirty clothes home and wash them. Make sure they are labeled with his name though. Embroider it down the leg if you have to.
That will temporarily solve your immediate problem while they do the investigation. Also, check the lost and found if they have one.
I know my FIL was a wanderer and we used to have to return stuff to other rooms all the time. Yes, it was embarrassing, but the aides said it happens and don't worry about it. They were just trying to make us feel better, I'm sure. But still, I guess you never know.....
when mom was in rehab I did her laundry, no problems. MIL in rehab and FIL let them do laundry.. stuff missing all the time. Now dad's first week at MC.. they have room numbered bags and do each residents laundry separetly.. we shall see how that works.. but seems like a good idea. I hope! I know when they get him up to the MC unit (now closed for GI bug) that the residents wander and "borrow", but I am optimistic! Its a small MC unit with alot of staff so my fingers are crossed. They did not ask that clothes be marked.. said no real problems with it. So we shall see...
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Is it only pajamas that go missing? Is his name prominently and permanently marked in each piece? It is interesting that one day he would have 5 bottoms and the next day none. Perhaps one of the other tenants of the home is helping himself to them? That happens a lot of times because they roam around and the doors are left open, just inviting them in.
Obviously, there is a lack of responsibility in the laundry department, otherwise there wouldn't be women's clothes in his closet. If you otherwise like the facility, and want him to stay there, I would just (even temporarily) step up and do the wash. That way, if anything that is not his, is showing up in his room, or if his clothes are going missing, you have teeth to your complaint. And there would be no reason for his clothes to be handled by the laundry staff or for them to be placing any clothes in his room. A hassle, I'm sure, for you to have to do the laundry, but at least it would be cheaper than buying new clothes all the time.
Good luck with this.
However, you stated you were there every day. Even if it's every few days, just have the aides put his dirty clothes in a hamper you provide instead of into the general laundry. They will probably put a sign on the wall in his room so that all shifts will know. If they don't, ask if you can put one up. Then every few days, take the dirty clothes home and wash them. Make sure they are labeled with his name though. Embroider it down the leg if you have to.
That will temporarily solve your immediate problem while they do the investigation. Also, check the lost and found if they have one.
I know my FIL was a wanderer and we used to have to return stuff to other rooms all the time. Yes, it was embarrassing, but the aides said it happens and don't worry about it. They were just trying to make us feel better, I'm sure. But still, I guess you never know.....