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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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Big question for you is... Are they forgetting to administer the medication or is the resident refusing to take the medication? If this is a continuing problem I would certainly bring it up to the administration. This could be a case of neglect It could be the start of an interesting legal case if you wanted to push it. Now if the medication prescribed by the doctor might interact with another medication the patient is already taking is it possible that they have contacted the doctor and are waiting on a return call? Sometimes doctors prescribe without checking what other medications someone is taking. I would check as to why the medication is not being given. Then decide how to tackle the problem. And the facility dispensing the medication is one thing there is not much they can do if the person refuses the medication, or resists the medication if it is a topical. ( I would think in Assisted Living they can not "force" someone to take a medication, Memory Care would be different)
All good points. I'm not sure if you can see my answer to previous comments, but hope you can. The AL did not tell us what would be needed to dispense medication that came from my Mom's PCP. It was inexcusable. Thanks for your post.
Do they have the med? Sometimes it may take time to get it. They may need to write a policy to administer it if it’s a med they are not familiar with. Or the med could be back ordered. Also if there is a medical group taking care of the person while at AL, they may not be able to take an order from a doctor without privileges. There may be a lot of different reasons than those mentioned. Ask the AL DON and let her know your concerns.
Exactly. The AL didn't let us know what was needed to dispense medications from my Mom's PCP - outside of AL. It is ridiculous to think this procedure wasn't followed. Thanks for your post.
All prescriptions have to come thru a doctor whether a private PCP or one associated with the facility.
My question, how do you know that the person is not receiving the medication? Once Mom was in the AL, the RN was responsible for having meds ordered and Moms PCP called for refills. Medtechs dispensed the medication. None of the residents, even of sound mind, were allowed medication in their rooms.
As said ALs don't have medications on hand either do LTC facilities. They both work with outside pharmacies. These pharmacies order from Pharmaceutical whses. I worked for one. If a prescription came in before 8pm and in stock, it would go to the pharmacy on the next truck in the morning. It would depend on where the pharmacy was to when it would get delivered. Then that pharmacy has to process and send it out. If order not in till after 8pm, then it doesn't get shipped the next morning but the morning following. Product is not "picked" until second shift. First shift only stocks.
Tthanks Joann- The AL doctor & my Mom's PVP apparently did not communicate. My Mom, therefore, wasn't receiving her meds prescribed, filled & delivered to AL. It came to a head when my Mom suffered from a bladder infection & was not given her antibiotics. Horrendous. This should have never taken place. I think it's worked out now. Thanks for responding.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Are they forgetting to administer the medication or is the resident refusing to take the medication?
If this is a continuing problem I would certainly bring it up to the administration.
This could be a case of neglect
It could be the start of an interesting legal case if you wanted to push it.
Now if the medication prescribed by the doctor might interact with another medication the patient is already taking is it possible that they have contacted the doctor and are waiting on a return call? Sometimes doctors prescribe without checking what other medications someone is taking.
I would check as to why the medication is not being given. Then decide how to tackle the problem.
And the facility dispensing the medication is one thing there is not much they can do if the person refuses the medication, or resists the medication if it is a topical. ( I would think in Assisted Living they can not "force" someone to take a medication, Memory Care would be different)
Also if there is a medical group taking care of the person while at AL, they may not be able to take an order from a doctor without privileges.
There may be a lot of different reasons than those mentioned.
Ask the AL DON and let her know your concerns.
My question, how do you know that the person is not receiving the medication? Once Mom was in the AL, the RN was responsible for having meds ordered and Moms PCP called for refills. Medtechs dispensed the medication. None of the residents, even of sound mind, were allowed medication in their rooms.
As said ALs don't have medications on hand either do LTC facilities. They both work with outside pharmacies. These pharmacies order from Pharmaceutical whses. I worked for one. If a prescription came in before 8pm and in stock, it would go to the pharmacy on the next truck in the morning. It would depend on where the pharmacy was to when it would get delivered. Then that pharmacy has to process and send it out. If order not in till after 8pm, then it doesn't get shipped the next morning but the morning following. Product is not "picked" until second shift. First shift only stocks.