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How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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The management here keeps changing, and the services we pay for are not happening. The management isn’t listening to any of the residents and we don’t know quite what to do to fix the situation. Any ideas?
1. Definitely work toward legal representation. Involving a law firm with experience in real estate and preparation and recording of documents is a good option, as they'll be familiar already with standard and unique requirements of care homes. But you don't want a general real estate attorney. You need one with experience in commercial real estate, and/or especially with care homes.
2. This would fall under the category of transactional law, which includes real estate law. Don't go to a general real estate attorney, as that individual might have more experience in single property acquisition and sale. You want someone who's experienced with creation of entities that focus on multiple units, someone who's also familiar with the business aspect of real estate and facility management, and ideally, with elder care homes and units.
3. I would review the Oregon Bar Assn.'s website to find these kinds of attorneys, although there may also be local county bar associations with transactional firm members. You also want someone with adversarial experience, as opposed to primarily creating the entities, recording the documents, and not being involved in the management aspect.
4. This might help put transactional law in perspective, and why it's a broader field than real estate law in itself.
"...advise on general governance, commercial, and compliance matters", with compliance being a key issue for the residents;
'...design personnel policies "
5. As to resident preparation, each aggrieved individual should keep lists of incidents, dates, personnel involved, etc. Obviously this should be done quietly, discreetly, and certainly w/o any gathering that might tip off the management to your grievances.
6. If anyone has legal experience, he/she should review the grievance list and correlate to specific contract provisions. This will help link the services lacking to specific contract noncompliance, which is the basis for which you want to approach the situation.
7. Linking events, noncompliance and lack of services will help whichever law firm you retain.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
2. This would fall under the category of transactional law, which includes real estate law. Don't go to a general real estate attorney, as that individual might have more experience in single property acquisition and sale. You want someone who's experienced with creation of entities that focus on multiple units, someone who's also familiar with the business aspect of real estate and facility management, and ideally, with elder care homes and units.
3. I would review the Oregon Bar Assn.'s website to find these kinds of attorneys, although there may also be local county bar associations with transactional firm members. You also want someone with adversarial experience, as opposed to primarily creating the entities, recording the documents, and not being involved in the management aspect.
4. This might help put transactional law in perspective, and why it's a broader field than real estate law in itself.
https://hls.harvard.edu/dept/opia/what-is-public-interest-law/public-interest-work-types/transactional/
These aspects are what you seek from a law firm:
"...advise on general governance, commercial, and compliance matters", with compliance being a key issue for the residents;
'...design personnel policies "
5. As to resident preparation, each aggrieved individual should keep lists of incidents, dates, personnel involved, etc. Obviously this should be done quietly, discreetly, and certainly w/o any gathering that might tip off the management to your grievances.
6. If anyone has legal experience, he/she should review the grievance list and correlate to specific contract provisions. This will help link the services lacking to specific contract noncompliance, which is the basis for which you want to approach the situation.
7. Linking events, noncompliance and lack of services will help whichever law firm you retain.
2. If it's owned by a corporation, contact the Corporate offices. Tell them they're in violation of the contract.
3.. Complain to the agency in your state that oversees nursing homes. Tell them the nursing home is in violation of the contract.
4. Move your loved one.
I suggest you do 1-3 at the same time, then do #4 if you get no satisfaction.
Don't lawyer up if you plan to keep your loved one there. They'll receive even worse treatment than they do now.