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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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Suzanne, this is a frequent problem and subject for discussion here. Others face similar unsettling and annoying situations, and I'm sure you'll get a lot of responses and suggestions.
Does FIL live alone? Are there any family members who do live with him, or close by? Anyone helping him with his finances?
I've found the best way is to call the charities directly and tell them that they're not welcome, and may not call or send snail mail again. Call the headquarters, not any local office. The decent charities will stop calling; that's been my experience. But it doesn' t mean that there aren't others lurking around. That's just as concerning.
I never raised the issue of authority to call on behalf of my father; it's none of the charity's business who is proxy pursuant to a POA or DPOA. I just used my tough voice and attitude and haven't had to call twice.
It wasn't unusual though for someone to advise that it takes 2 - 3 (+/-) months to remove the name and address from their mailing list. That's BS in my opinion. So I'd tell them that every time we get a solicitation despite advising we don't want them, I'd report them, either to the Better Business Bureau, one of the charity ranking agencies, just on social media. (which may be the most effective anyway.) And I'd ask if they'd like to be identified as manipulating older people.
The other aspect is controlling your FIL so he doesn't give to any others who may solicit him. We discussed the situation when it occurred, and I pointed out that the execs of some of these charities and other solicitors made several thousand dollars, while we were scrimping and saving our money. That did it.
From then on when a new solicitation arrived, I was asked to find out how much the execs made, which was always much more than SS either one of us got. The solicitation was discarded or shredded.
The issue could be whether your FIL is able to understand how manipulative these outfits can be. Do you have lists of those to whom he gave? With whom, if anyone, does he share a checking account?
Get his landline phone on a VOIP (voice over IP) system like Ooma. He can keep the same phone number, but there are some good call filtering controls not available on most landlines. He does need wifi internet for VOIP.
If it is a cell/mobile smartphone, there are apps that can block most spammers, too.
Maybe give him a cancelled or fake credit card to use.
It sounds like FIL is not capable of managing any money and should not have access to the CC. Time to chop it up or get him a prepaid one with a limit of $500 or less and let him use it.
Is his number on the Do Not Call registry?
If they are legit charities, call them and let them know he no longer has capacity to enter into a contract and any charges will be disputed.
It is shameful how some charities prey on seniors.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Does FIL live alone? Are there any family members who do live with him, or close by? Anyone helping him with his finances?
I've found the best way is to call the charities directly and tell them that they're not welcome, and may not call or send snail mail again. Call the headquarters, not any local office. The decent charities will stop calling; that's been my experience. But it doesn' t mean that there aren't others lurking around. That's just as concerning.
I never raised the issue of authority to call on behalf of my father; it's none of the charity's business who is proxy pursuant to a POA or DPOA. I just used my tough voice and attitude and haven't had to call twice.
It wasn't unusual though for someone to advise that it takes 2 - 3 (+/-) months to remove the name and address from their mailing list. That's BS in my opinion. So I'd tell them that every time we get a solicitation despite advising we don't want them, I'd report them, either to the Better Business Bureau, one of the charity ranking agencies, just on social media. (which may be the most effective anyway.) And I'd ask if they'd like to be identified as manipulating older people.
The other aspect is controlling your FIL so he doesn't give to any others who may solicit him. We discussed the situation when it occurred, and I pointed out that the execs of some of these charities and other solicitors made several thousand dollars, while we were scrimping and saving our money. That did it.
From then on when a new solicitation arrived, I was asked to find out how much the execs made, which was always much more than SS either one of us got. The solicitation was discarded or shredded.
The issue could be whether your FIL is able to understand how manipulative these outfits can be. Do you have lists of those to whom he gave? With whom, if anyone, does he share a checking account?
If it is a cell/mobile smartphone, there are apps that can block most spammers, too.
Maybe give him a cancelled or fake credit card to use.
It sounds like FIL is not capable of managing any money and should not have access to the CC. Time to chop it up or get him a prepaid one with a limit of $500 or less and let him use it.
Is his number on the Do Not Call registry?
If they are legit charities, call them and let them know he no longer has capacity to enter into a contract and any charges will be disputed.
It is shameful how some charities prey on seniors.