Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
I am a bit surprised no one has communicated with us whatsoever and it makes me wonder, hard as it would be to find how to pose a question as a "newbie" and with all the two month old questions popping up, if AC just is going to kind of move out of the "Forum" business. It seems odd no one would communicate with us regulars on the Forum. Perhaps will just stay tuned a few days and they will get to us. Hope so.
I am getting too old for change :P
I kind of agree. From their perspective, selling the product is now more front and center. Kind of too bad, as I think that now no one will really see this Forum. Our questions are already kind of deteriorating over time, and this may be the beginning of the end. I shall have to go into a 12 step program for my addiction to this Forum, do you think.
I am used to the set up now, but it was a shock going in, and of course I always immediately state with "Oh, no, what did I do!" Wish we had had a tad of warning about the new setup and how to get in. At least my little quaking avatar is still there. How I should have mourned her loss if not!
Overall I think the site is more focused on it's true purpose, which is selling care contracts via APFM.
Took me time to even get the Forum at all. I had to go to newsfeed, then click on an answer, then find caregiver Forum.
Wow, guess we will get used to it, but I sure don't like it at all.
Even on this post the avatars are all there, but not on other ones.
Also, "Forum" no longer is visible in my header menu.
I'm on a MacBook Pro running Safari 17.6
Did you make any changes?
Right now, I am grateful to the AC tech, who wrote me an email. Now, my private messages is fixed, and I can receive messages now! Anybody want to test that out for me?
It was my fault! When discouraged about not being able to post, I went to my Settings/Privacy and messed around, not knowing what I was doing, or what I did.
Thanks again, AC!
I am back, and the little blue man has stopped talking to me on my computer,
he's gone.
Thank you.
I cannot access my profile page. I have logged out & back in. I cleared the cache (I think). What else do you suggest?