Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
The tech team looked at the issue of the accessibility widget (“little blue man”) obscuring elements on forum pages. They’ve changed a setting to ensure the widget displays only in the lower right corner of the screen.
As far as the widget not staying hidden, if you’re experiencing that issue, you may have missed the final step below to save your widget settings:
1. Click/tap the widget icon
2. Scroll down to “Move/Hide Widget” and select “Hide”
3. Scroll down some more to “Hide for” and select how long you want to hide the widget
4. Click/tap the blue “Hide Widget” button to save your preferences
Again, please use the “Send Us a Message” form on the page below instead of starting new threads about site and forum issues.
https://www.agingcare.com/aboutus
Thanks!
BTW, we used to have much yummier looking cookies than the ones we've got now.
Our team is working on the issue with the accessibility widget ("little blue man") obscuring page elements and not staying hidden.
Thanks and have a good day.
A moderator post about community standards and this thread about tech fixes have been pinned to the top of every newsfeed for the time being. We have chosen to place them there for visibility and will unpin them in the future if needed. We want to make sure that every member is aware of the standards, new suspension policy, and where to report technical issues.
The Tech team prefers the "send us a message" approach to reporting problems with the site, as threads naturally turn into conversations between members and information gets buried. There can also be the expectation that problems will be solved instantly because they are being heavily discussed or people are upset. While some fixes are quick, others take time, testing, and re-testing, before they are ready to go live. We appreciate the time to truly work through issues and build long-lasting solutions.
From time to time, AgingCare is mentioned in the media, or in resource emails for families, and so there will be influx of new posters. We know these new people will find a warm, supportive community here.
Thanks everyone, and have a good weekend.
I DO wish the techies would read these threads, as this is where we let both THEM and one another know we are having a problem, and it's a problem for us ALL, so not to worry (like the slow-site problem and the pop up the other day).
I do know the site said they would report the AC update threads; we were told it would be at the top of our newsfeed so we would see it and know the updated rules.
Like MD I DO wonder at old posts showing up without new comments. It's almost like old questions get shuffled and repeated.
also wonder at the "newbies" dumps that seem to occur. There will be 20 new members on one day, then no new members at all. And it always makes me question. So I am curious if our forum is posted places that catch the eye of people in elder care, and accounts for 20 new members with questions one day, and then nothing new for weeks?
Anyway, I think the best way for the techies to help our page is to look in on our "discussions" once in a while, and that, and all their hard work is SO appreciated.
Delete feature for messages has been coded and is being tested at the moment. A fix like this one is not instantaneous, so we appreciate your understanding while it is being worked on.
We had a referral form that was popping/opening incorrectly on some pages today, we've corrected that.
The blue widget on the bottom right of your screen is for accessibility. It is there by default for any user to change font size, colors, etc. If you don't like seeing it, click it, scroll to the bottom, and click "Move/Hide Widget".
The tech team is not involved in mod activities and cannot answer questions about who is posting or not posting. Remember that some users choose to take breaks from the site periodically for their own reasons.
Finally, the best place to submit technical issues is on the /aboutus page, using the "Send Us a Message" form, the Tech Team is not reading the forum, our role is to keep things working on the back end, so sending a message via the form is the way to bring things to our attention.
Thanks, all.
Wouldn't it be a good thing if we could delete private messages after we sent them?"
About 2 weeks ago, AC said they would fix the delete button "tomorrow". They said they would fix the spam filter "today", and the next day, the delete button. And then somehow, it didn't get done. They fixed the spam.
Delete hasn't been fixed yet. I think delete hasn't been working since January (that means total 5 months). I really don't think that's good (that AC is this late in fixing this issue). All internet forums, social networks, ensure that you can delete, so you have some privacy.
I do want to warn other forum members, be careful, maybe the site isn't so safe, isn't so private. For example, can be hacked. Or simply, since delete doesn't work, your private stuff remains sometimes, unintentionally.
Why does it matter? Because health is extremely private. And we vent here about all sorts of private issues. It is of course important that we can delete our private messages. Or as others pointed out, sometimes you get unwanted private messages and don't want to see them, prefer to delete them.
No more little blue man. Thanks!
Is it true that the Admins just brought this info to the top of our newsfeed, and there are no new changes?
I still cannot delete private messages, or public messages.
Wouldn't it be a good thing if we could delete private messages after we sent them?
Does everyone have one?
Should I click on it? (Reset all).
When I saw this post at the top of my news feed, I remembered what you had written to us previously:
" We'll also be pinning this post and a post from the community moderator to the top of newsfeeds so these important updates don't get buried in the forum."
I would love a way to make our PRIVATE messages PUBLIC. I am no longer even responding to private messages and am making any posts I send public. It would be wonderful to have a way to make public private, private public and a way to block folks if we wish. Don't know if it is tough to do IT/mechanically, but I love FB's block button. If you don't think someone is appropriate you press the magic button and never see them again, nor they you.
Just an idea but perhaps tough to implement?